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Dispatch
We endeavour to dispatch all items within 1 working day of order. Stocked items are usually dispatched on the same day if the order is made before 2pm. We will not be held liable for any shipping costs or labour charges incurred due to delayed items. If an item is urgent, please contact us before placing the order to check stock and dispatch time.
Shipping
We are export specialists, so can assist in shipping items anywhere in the world. There are restrictions on some products to specific locations, and some products cannot be shipped to international destinations at all. It is the buyer’s responsibility to ensure that any item purchased can be legally imported into that country.
When you place an order, our shopping cart system will estimate shipping costs based on the weight (or volumetric weight for overseas shipping) of the item and your location. As this is not a comprehensive system, we reserve the right to request further payment if the quoted postage costs do not meet the actual costs. As well as this, if you find that a quoted shipping cost is excessive, please feel free to contact us before completing your purchase for an accurate quote.
Before emailing for a shipping quotation, please add the item to your cart, click 'Estimate Shipping & Tax' under the Subtotal, input your address details and click 'Estimate Shipping & Tax'. This will give you your shipping options. Depending on the size and weight of the package and your location, here are the options:
Service | Time | Company |
Royal Mail Tracked (UK) | 48 - 72hrs | ![]() |
Royal Mail Special Delivery (UK) | Next Day before 1PM | ![]() |
UPS 24hr Courier (UK) | Next Day | ![]() |
UPS Courier Pre - 12:00 (UK) | Next Day before 12:00PM | ![]() |
DHL Express (Europe) | 24 - 48hrs | ![]() |
DHL Express (Rest of World) | 48 - 72hrs | ![]() |
UPS Road Courier (Europe) | 2 - 7 Days | ![]() |
Royal Mail Airmail (Europe) | 5 - 10 Days | ![]() |
Royal Mail Airmail (Rest of World) | 10 - 25 Days | ![]() |
The times above do not include Saturday and Sunday delivery. Royal Mail Special Delivery is the only service that will possibly deliver on a Saturday. Please check with Royal Mail for Saturday Delivery before placing an order.
As stated above, for urgent orders please contact us to ensure we have stock and can dispatch. The cut off time for same day dispatch is 2pm.
Payment Terms
All customers must pay for their parts / invoices in full prior to removing property or vehicles from our premises, It is our right to withhold keys until payment is made in full. We do not offer credit terms under any circumstances. All goods remain the property of Clutch Stop until paid for in full.
Returns Policy
We hope you will be delighted with your product purchased online from www.clutchstop.co.uk however we understand that sometimes you may wish to return your product. Please find below details of our returns policy:
Your rights under the Distance Selling Regulations are not affected by this returns policy.
Deposits
We reserve the right to request a deposit at the time of booking an appointment in our workshop or for special order parts. This deposit is non-refundable unless we cancel your appointment or order. If you do not or cannot attend an appointment, please do not ask us to refund the deposit paid. In some circumstances we may allow you to change your appointment to a more suitable date, but will require at least 2 weeks notice to do this.
Any tuning work will require a £100 +VAT (Non Refundable) Deposit. This deposit is to secure an arranged date in our diary and is NOT a deposit for the work to be carried out.
Warranty and Claims
All Genuine and OEM Parts carry a minimum of 1 Year Warranty (2 Years in some cases) when fitted in a standard car. With most manufacturers, any performance enhancing modifications will void the warranty on those parts. For any aftermarket / upgrade parts the warranty lies with the manufacturer and in most cases there is no warranty other than for manufacturing defects. In all warranty cases, the manufacturer and Clutch Stop are not liable for any labour cost claims.
In the event of a warranty claim, we will require the item to inspect or to send to the manufacturer to follow their claims procedure. If you require a replacement item to ensure your vehicle is not off the road for a prolonged period, we reserve the right to charge for the replacement item. Upon a successful claim, this charge would be refunded. If the claim is not upheld, we will return your items to you in the condition they were sent and no refund will be made.
Please Note - All Dual Mass Flywheels have no warranty when fitted to modified vehicles. This includes kits fitted with the Sachs Race Clutch Kits.
Vehicle drop off – Workshop
Vehicle collection and after sales
Privacy Policy
Clutchstop are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our Terms and Conditions.
We do occasionally update this Privacy Policy so please do return and review this page from time to time.
Information We Collect
In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
Use of Cookies
Cookies are sometimes used to improve the website experience of a visitor to a website. We may sometimes use cookies on this website to record aggregate statistical information about the visitors to our site and the use that our visitors make of the website. When collected this information is used by us to improve our website and further enhance the visitor experience. Pease note that no personally identifiable information is recorded.
We may also use the cookies to gather information about your general Internet use to further assist us in developing or website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.
Use of Your Information
The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:
If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
Storing Your Personal Data
Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.
Data that is provided to us is stored on secure servers - We do not store credit card details nor do we share customer details with any 3rd parties. All card details are handled by our payments provider.
The transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
Third Party Links
You may find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to Information
The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please contact us if you wish to make such a request.
Contacting Us
If you have any questions or queries relating to this Privacy Policy then please contact us at sales@clutchstop.co.uk
Exceptions
We do not trade with, or ship items to the following countries:
Cuba
Iran
North Korea (Democratic People’s Republic of Korea)
Syria
For any questions or clarification regarding these terms please Contact Us.