FAQ's
Pricing Questions
Q - I added an item to my cart, and now the price has changed, why is this?
A - All the prices on our website exclude VAT, so when you add them to your cart and select your Country, the system will recognise if VAT should be charged and will add this to your total.
Q - Do the prices on your website include VAT and/or Postage?
A - Due to our high number of export customers, all prices in the store are excluding VAT until you add them to your shopping cart and estimate shipping. Shipping quotes are based on the weight (and size) of the items in your cart as well as your location.
Q - Do you ship to my Country?
A - We ship to most countries in the world, we have a list of countries that we DO NOT ship to here
Vehicle Details
Q - Where can I find my Engine Code?
A - The engine code can be found on a small sticker located on top of the timing belt cover. See photos below: 
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Q - Where can I find my VIN Number?
A - The main place to find the VIN Number is in the bottom passenger side corner of the windscreen. It can also be found in your V5 Document. See photos below:
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Trade / Dealer Questions
Q - I am a VAT registered business within the EU, can you sell without the VAT?
A - If you have a valid EU VAT number, please create and account on the website and then email us with your company VAT details (Company Name, Address and VAT Number) and we will apply the 0% Tax rate to your account.
Q - I am a trade customer, what discounts can you offer me?
A - We deal with trade customers on an individual basis. Please get in touch if you want to become a clutchstop trade customer. Trade customers must be in the automotive industry and actively advertise our products in their local area.
Product Questions
Q - Do you sell Gift Vouchers / Gift Certificates?
A - Gift vouchers are available, please contact us for further details.